FAQ

Yes, our site is 100% secure. We use 256-bit SSL, the same level of encryption used by large banks around the world.

We have a contact form on our website that allows you to reach us directly.

If your shoes don't fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

We offer our shoes in standard width only. If you’re looking for a wider size we recommend you order one size up for the best fit.

All of our products are handmade with the highest quality materials.

Sneakers

Constructed with breathable mesh fabric for maximum comfort and performance.Insole arch support and lace-up closure for a snug fit.High quality EVA and rubber outsole for traction and exceptional durability.

High Tops and Low Tops

Full canvas double sided print with rounded toe construction.Metal eyelets with lace-up closure for a snug fit.Soft textile lining with lightweight construction for maximum comfort.High-quality rubber outsole for traction and exceptional durability.

Beddings

Features a single-sided full color print on luxurious brushed polyester fabric.Constructed with cozy yet lightweight premium materials that are soft to touch.Tie-down corners to ensure secure placement of comforter insert.Machine washable with cold water gentle cycle and mild detergent.Comforter, bed sheet and pillow inserts are not included.

Boots

Features premium eco-friendly vegan leather with a double-sided print and rounded toe construction.Lace-up closure for a snug fit.High-quality rubber outsole for traction and exceptional durability.

Car Seats

Constructed with high quality polyester micro-fiber fabric for maximum durability and comfort.Elastic backing and fastening system ensures a snug and secure universal fit on most standard car and SUV seats.Not for use on seats with integrated airbags, seatbelts or armrests.

If you have not received an Order Confirmation Email, please check your Spam Folder.  If you did not receive it, please feel free to contact us if necessary.

We have multiple manufacturing sites, some of which only focus on creating specific items. Because of this, it is possible that you may receive an item separately from the rest if you ordered products that come from two different sites. So rest assured if all items from your order do not arrive at once....the rest of your order is on its way!

Once your order has been completely processed, we will email you a tracking number (typically within 7-10 days of your purchase). If you did not get a tracking number after 15 days of your order you can simply request yours through our contact form or via email (support@.fanmade.club) and we will gladly you provide you with one. 

We provide our customers with a tracking number after their purchase has been processed which can be tracked through the USPS tracking website. Due note that it takes 7-10 days for the tracking information to be updated to their website

Yes. We ship to Canada and internationally.

We typically have a 7-10 working day processing window to fully verify and fulfill your order. Following this your package will be shipped to you between 2 - 6 weeks.

You can change your shipping address or product size within 12 hours of placing your order. You can make these changes by contacting customer support here.

You can cancel your order within the first 12 hours of making a purchase by contacting our customer support team and requesting an order cancellation here.

Tracking numbers can take up to 48 hours to show tracking information in the shipping courier’s system. If your tracking number is not showing data after a few days,

We’re so sorry – Mistakes happen! We are committed to providing you the best quality and service on every order. Please fill out the form here to request a replacement or refund on your order.

You can track your order status by visiting the track order page here.